Damage, Loss & Replacement Policy

All props remain the responsibility of the client from the time they leave our premises until they are returned and checked by AllSet Studio.

if a Prop is Damaged

If a prop is returned damaged, the client will be charged for the cost of repair, restoration, transportation, and any rental income lost while the item is unavailable for hire.

Where possible, clients may repair or replace damaged components (such as mirrors, glass panels, lampshades, etc.) at their own cost, subject to prior approval from AllSet Studio. However, rental charges for the period the item remains out of circulation may still apply.

If a Prop is Lost or Beyond Repair

If a prop is lost, stolen, or damaged beyond repair, the client will be charged a Replacement Fee determined by AllSet Studio.

Please note that this fee is not based on the original purchase price or retail value of the item. Our props are carefully sourced, curated, maintained, and managed as part of a larger rental inventory. The Replacement Fee may therefore be significantly higher than the item's cost price and may include sourcing effort, administration, downtime, and loss of rental income.

Replacement of Items

Clients may not independently replace lost or damaged items without prior approval from AllSet Studio. Even if an identical replacement can be sourced, AllSet Studio reserves the right to determine whether it is acceptable and whether any additional charges apply.

All decisions regarding repair, replacement, valuation, and associated charges shall be made by AllSet Studio and will be final.